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Items are priced per single bulb unless it is stated otherwise.

We hope to supply everything on the website, but we sometimes have difficulties and things may not grow as we intended or expected. We do not normally make substitutions except where

We do require payment to be offered at the time of ordering. We bank cheques as we raise an invoice for the order. We clear card payments as goods are despatched. We can accept card payment by Visa, Mastercard and Switch/Solo/Maestro. There is frequently a problem when orders are placed early and, due to the interval between ordering and eventual despatch, the card details expire or change. It is tedious and cannot be helped but we may need to contact you. Not to Exceed Cheques are accepted, they are treated like credit cards and it means that no refunds or debits should be required. Make the cheque out to Avon Bulbs Ltd., date and sign the cheque normally. Do not complete the amount box or words but write at the top of the cheque “ Not to Exceed £ XX”, where XX is slightly more than you expect to pay. We will complete the words and box to the correct amount before it is banked.

We will send you an acknowledgment by post or email confirming your order (unless it is to be sent out at once). Please use the account or invoice numbers on these when contacting us. The automated 'bounce-back' email is for your records only, the more accurate one will follow more slowly! Orders are dealt with in approximate receipt order.

Delivery of packages of less than 2 Kg. is made by the Post Office using 2nd Class Post and for parcels over 2 Kg. by Interlink Express (next working day). If you provide your mobile phone number this should result in you being notified by text of an intended delivery by Interlink the evening before delivery. But it helps everyone if you can provide leaving instructions should you be out when your parcel is delivered. This could be a suitable safe place, a neighbour or a local shop. We reserve the right to charge the cost of redelivery where the parcel is returned to us. If you intend being away, please let us know, so we can plan your delivery to avoid these dates.

Collection can be made from our address. We will notify you when the order is ready and we then agree a date for collection at times when we are open for this. Postage is waived for collections. But please remember our postage charge only equates to a round trip of about 13 miles at average car costs!

For this reason we believe our P&P rates offer real value for money. If yours is a small parcel and the set P&P is excessive we may adjust it ourselves when raising the invoice. However, for the standard P&P we provide an acknowledgment, expert packing, comprehensive labelling, strong boxes and efficient delivery with more catalogues to follow in the future. It is an unfortunate cost of ordering by mail order, but you will get better bulbs as a result. For offshore UK addresses off the UK mainland we reserve the right to add a surcharge to cover the additional costs of delivery to a maximum of £12.00 per parcel. For European Union and Channel Islands addresses there is information regarding postal rates displayed below.

We do occasionally make mistakes and we try hard to put these right. If we unwittingly provide bulbs which are not true to name we will replace them. If you are worried about the condition of a delivery please let us know; we shall log that information. However whatever happens to the bulbs after they are received is something for which we cannot be held responsible. Nature is sometimes unkind; and some bulbs get surprisingly poor treatment, and though they are often tough, even they have their limits.

AVON BULBS EXPORT ORDERS TO EUROPEAN CUSTOMERS - SPRING 2008

Your orders are handled in much the same way, but we do ask you to pay by Credit Card so that we can adjust your postage charges.

DELIVERY

This charge is only calculated on despatch of the parcel. Parcels under 2kg are sent by air using the Royal Mail using the Post Office Small Packet rate. These have no tracking or trace facility. Parcels over 2kg are sent with international carriers and with tracking capability, they are disproportionately more expensive to send but the cost is the same for 3 to 29 Kg. You may have to expect to pay 20-30% in addition to your order value depending on the destination and parcel weight. The minimum charge per parcel is £5.00 for delivery and handling.

We will send you a posted confirmation soon after receiving your order. New customers may be asked for a deposit before we despatch any parcels. We will also acknowledge any payments received with orders.

PAYMENT & INVOICING

Payment must be made either

(1)   in the form of cheques made out in pounds sterling and drawn on banks with UK offices

(2)   by VISA, Mastercard or Switch/Maestro. Please remember to include your credit card number and expiry date (ensuring that it does not expire before we need to use it) on the appropriate order form, or

(3)   by direct bank transfer in UK £ sterling.

  Our bank details:

(Avon Bulbs Ltd)  Girobank, Bootle, Merseyside GIR 0AA, 

IBAN No:  GB79 ALEI 7200 0002 7384 06   Swift address/BIC: ALEIGB22 

Sort Code: 72 00 00   Account No 02738406 

Please include your customer & order number as a reference and ensure that we are paid the full invoice amount (after exchange charges).

Full invoices are sent to you (or emailed) on the same day that we send your parcel confirming the despatch date, invoice value and payment details. Please then expect the parcel and contact us about non-arrival after 10 days if it does not arrive.

WHEN TO ORDER

Please order early to avoid disappointment.  We will despatch Late Summer orders from August, Autumn orders from late September and Spring orders from mid February depending on the weather. Orders can be placed by post or fax 0044 1460 242177/249025, or via this website.

ADDITIONAL INFORMATION

Please make sure your address is as accurate as possible and if you can provide any additional information that will help with delivery please let us know.  If there is someone else who will accept your parcel, or there is somewhere the parcel can be left safely if you are out please let us know.  It is helpful to have a daytime telephone number so that the couriers can contact you if they have a problem with delivery.

** We are not VAT registered so there is no reduction for orders sent outside the UK.

WE CANNOT SUPPLY OUTSIDE THE EUROPEAN UNION AND SWITZERLAND